Seeking a Director of Billing and Collections who will be responsible for the operations of the billings and collections teams. This position will ensure the accuracy, reliability and integrity of firm’s billing & collections, trust practices and financial data. This role is highly visible and will interface with partners, and other internal stakeholders as well as clients with respect to addressing financial billing and collections issues. In addition, the Director will be responsible for recommending and implementing billing and collection practices that will streamline internal processes and support attorneys with their client relations. This role can be based in our New York City, Mountain View, Santa Monica, or San Francisco (CA) offices and offers a hybrid work arrangement.
 

Job Description:

• Manage the firm’s operations of the client/matter financial set up, billing, collections (Accounts Receivable management), trust and cash application functions.
• Continuously assess and enhance the processes for billing, collections, trust, and cash application processes to optimize efficiency, accuracy, and effectiveness.
• Manage and mentor the Client Accounting managers/supervisors to support their team’s professional development, giving timely feedback, fostering a collaborative/positive work environment, and ensuring exceptional performance, client service and quality work product.
• Collaborate with Partners, Practice Group Leaders, Practice Management and firm Leadership on practice specific billing and collections initiatives.
• Utilize financial data to identify trends, patterns, and opportunities for process improvements across teams. 
• Develop and prepare ad-hoc reports upon request using various internal reporting tools; work with Financial Systems to design new reports that will facilitate the billing and collections process.
• Implement collection strategies to minimize overdue accounts and maximize cash flow while maintaining positive client relationships.
• Manage activities that facilitate the timely and accurate processing of month end close tasks and month end report distribution.
• Oversee the documentation of billing, collection, trust and cash application policies and procedures.
• Coordinate and conduct training and orientation for new lateral partners, billing attorneys, secretaries, and appropriate staff.
• Collaborate with Finance Department staff, billing attorneys, secretaries, other staff, and external Firm clients to resolve related billing and collection issues, ensuring high levels of client satisfaction.
• Perform other related duties as assigned.

 

Desired Skills and Qualifications:

• High degree of proficiency MS Office Suite, including advanced knowledge of MS Excel.
• Strong understanding of legal billing practices, client agreements, and billing software.
• Proven leadership skills with the ability to build strong relationships, instill trust and respect across the department and firm.
• The ability to manage, train, and develop a team.
• Excellent analytical, problem-solving, and decision-making skills to effectively manage and present complex information to all levels of employees/stakeholders.
• Exceptional verbal and written communication skills.
• Ability to communicate at all levels effectively to promote collaboration and partnership to solve issues and make recommendations.
• Strong organizational skills with the ability to manage multiple competing priorities and meet deadlines.
• High ethical standards and a commitment to maintaining confidentiality.
• Committed to supporting department and firm goals.
• Ability to work in a team environment and interact with “professionals” at all levels.
• Able to handle setting/changing priorities, multi-task and oversee various concurrent projects in a fast-paced, deadline-driven environment.
• Ability to train, manage and motivate managers and staff and create a cohesive group.
• Ability to diffuse tense situations.
• Ability to manage change in the workplace.
• Very focused on customer service and user support.

Reporting to the Senior Director of Finance, the ideal candidate will have 10+ years of billing and collections experience in a law firm setting. Experience managing large teams and with legal specific billing software. Bachelor’s degree required.
 

The anticipated range for this position is:

$186,000 - $279,000