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Desktop Engineer

New York City, NY

The Desktop Engineer is responsible for the deployment, configuration, and monitoring of all installed applications on Firm-managed physical desktops, laptops, and virtual platforms leveraging best-practice release processes.

  • create, update, and manage both physical and virtual desktop/laptop images
  • deploy and configure all non-web applications to Firm-managed physical desktops and laptops, virtual desktops and XenApp servers
  • escalations to third-level support including shared support of an on-call rotation schedule
  • determine success of deployments and reporting on installations
  • identify and remediate deployment-related problems
  • manage O/S and application patch deployments
  • maintain and improve documentation around desktop management
  • support desktop management and monitoring tools in order to:
  • Identify and troubleshoot systemic issues
  • Capture trending health information
  • Gather analytics around end-user applications
  • train the User Support group to enable them to manage the physical desktop, laptop, and virtual environments

  • Management tools such as Microsoft Systems Center Configuration Manager (SCCM) and AppSense;
  • Application Management in virtual environments including XenDesktop and XenApp;
  • Application packaging tools such as Microsoft App-V and AdminStudio;
  • Group Policy and Active Directory
  • Scripting languages like PowerShell and VBS
  • Desktop and application monitoring tools
  • Experience with Legal applications, Lenovo hardware and Citrix ShareFile a plus

Bachelor's degree, preferably with strong academic record. Professional certifications a plus.

3-5 years in Desktop Engineering role

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