The IT Support Specialist role is responsible for providing technical assistance to attorneys and staff supporting the firm’s technology hardware and software applications. Responsibilities include conference room A/V setups, hardware troubleshooting (e.g. computers, printers), as well as applications and mobile device support (e.g. iPhones, iPads). Candidate will work with both end-users and IT engineers when needed to resolve issues, or to assist with various projects/initiatives. The ability to work directly with and effectively communicate with all levels of personnel is essential for this position.

Responsibilities/Essential Functions:

• Configure desktops, laptops, displays, printers, telephones, mobile devices (e.g., iPhone, iPad).
• Provide support for all desktop applications/working with engineers when needed for resolution.
• Utilize the firms’ support ticketing system to create, update, and close out requests.
• Provide courteous and timely assistance for service tickets that have been escalated by the firm’s third-party Frontline MS.
• Provide technical support for conference room setups and video conferencing meetings.
• Assist with projects such as replacing hardware, application testing, configuration changes, and other improvements.
• Flexibility to work outside of normal business hours when needed (e.g. office power maintenance, time-sensitive projects).
• PC imaging, equipment setups, and QA.
• Assist with keeping inventory database up to date.
• Ability to remote assist personnel working from home or in another KDW office.
• Other duties as required.

Education and Experience:

• Bachelor’s degree and equivalent work experience required.
• No less than 3 years of previous experience in desktop support role. Qualified candidates should have experience with and proficient in MS Office Applications, Microsoft Windows, iOS, as well as other legal industry technology, tools and applications.

 

Knowledge, Skills and Abilities:

• Excellent interpersonal skills for interaction with co-workers, management, legal and administrative staff.

• Ability to speak and write clearly and concisely.

• Complete command of the English language and above average verbal communication skills for interaction with attorneys and legal support staff.

• No less than 3 years of previous experience in desktop support role. Qualified candidates should have experience with and proficient in MS Office Applications, Microsoft Windows, iOS, as well as other legal industry technology, tools and applications.

• Motivated to not only excel in day-to-day support, but also shares ideas on how to improve policies/procedures.

• Ability to effectively multi-task, good at following up, has attention to details, and has excellent customer-service skills.

Salary Range: Low: $70,000 High: $90,000.