October 24, 2007

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AV Support Lead

Location: New York City, NY
Date Posted: 04-09-2019



Technical Support  
  • Lead the day-to-day operations of the AV team, which include assigning specialists to set up and support scheduled and ad hoc audio and visual conferences and events.
  • Serve as an expert and advocate of collaboration tools—including Webex, Jabber, content sharing, digital recording, BlueJeans, and alike.
  • Ensure that executive and practice meetings, town halls, and client events are timely set up with the right equipment. Equally, the Lead will provide AV support to events, as well as breakdown of audio visual equipment.
  • Frequently perform system quality checks and promptly correct A/V problems prior to conference and Firm events.
  • Maintain inventory of the Firm-owned, leased and rented AV equipment.
  • Troubleshoot, repair and maintain integrated AV systems.
  • Work closely with the manager to recommend and implement enhancements to existing technical setups, workflows and processes to improve the delivery of AV services in the Firm.


Client-excellence service   
  • Work closely with Concierge and technology peers to monitor, assign and support AV and technical requests, and meet regularly to plan, implement and improve services.
  • Work with the Events and Concierge teams to serve as a technical floor manager to help in the planning, logistics and execution of meetings.
  • Demonstrate strong problem solving skills.
  • Strive to exceed the expectations and needs of internal and external clients.
  • Make personal contact, follow ups and timely close loops with Firm colleagues and vendors. 
  • Work closely with the AV Production Team to assist in video and still photography assignments, video editing and collaborate with other professionals to support Firm events.
  • As a liaison of technology, the Lead communicates, engages and work closely with colleagues, Firm leaders, Events and Concierge teams to deliver professional, timely and client-service-driven services.


Leadership   
  • Lead the day-to-day operation of the New York AV team, including managing resources, tasks and projects.
  • Train and mentor AV team members while influencing their professional development.
  • Cultivate positive and collaborative relationships within the team, the Firm and clients.
  • Able to professionally communicate, engage and follow up with partners, associates, business services leaders and peers.
  • Work with GTS leaders to help improve efficiency and productivity within the Firm.
  • Be excellent at prioritizing, working well under pressure and thriving under the operational demands inherent of the role.
  • Provide scheduled and ad hoc updates (and reports) to the Manager.
  • Undertake other reasonable duties as requested by management.


Additional Responsibilities   
  • Maintain the practice of continuous improvement and education by attending seminars, etc. and keeping current on new leadership skills.
  • Maintain professional and technical knowledge by reviewing related professional publications & certifications.
  • Align with Firm’s projects.
  • Comfortably interact with all levels of staff & customers.
  • Maintain a professional demeanor at all times.
  • Interchange functions with other departments to learn and transfer knowledge skills.
  • Excellent organizational skills are a must to excel in this position, must maintain an organized inventory of equipment, supplies & cabling.


Qualifications
  • 5 + years hands on experience in working and handling audio/visual equipment. 
  • CTS Certification is preferred
  • Must be knowledgeable with Control Systems, DSPs, Audio Distribution, Touch Panels & Virtual TPs, Cisco Codecs & Infrastructure a/v equipment.
  • Knowledge of PCs and Macs in a LAN environment and other communication facilities.
  • College degree or relative work experience.
  • Basic understanding of networking.
  • Advance knowledge of IP, SIP and ISDN video conferencing protocols
  • Knowledge of Windows and Mac OSX.
  • Must be able to multitask and work in a fast-paced environment.
  • Must have excellent communications skills, customer service skills, follow-up skills and organizational skills.
  • Excellent problem solving and troubleshooting skills with the ability to think outside the box.
  • Strong analytical skills.
  • Team player who is ambitious and motivated.
  • Capable of grasping new concepts without prior experience.
  • Detailed oriented person with the willingness to learn.
  • Excellent interpersonal skills and patience working with others.
  • Ability to lift or move equipment, as needed.
  • Willingness & ability to travel, as needed.


 
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