October 24, 2007

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Network Operations Engineer

Location: New York City, NY
Date Posted: 02-22-2019



The position of Network Operations Engineer will work with the Manager of Network Operations on resolving complex support requests, which have been escalated to the team. They will handle complex projects as assigned, serve as one of a team of engineers to the firm’s backup systems and work with the team on the Global data center with shared responsibility for monitoring, server troubleshooting, installation of operating system software, and ensuring that areas of day-to day operations are monitored and properly maintained.

 

This position also serves as the primary resource for managing the firm’s backup systems and requires strong familiarity with EMC Networker, EMC Data Domain, or any comparable back up technology. Windows VB and PowerShell scripting experience is a plus.


Responsibilities
  • Ensure continued uninterrupted IT Operational service through accurate identification and precise problem resolution in a complex client/server environment.
  • Serve as member to the Operations Team; assist Operations Team manager in coordination of the Operations team. 
  • Serves as the primary resource for managing the firm’s backup systems. Requires strong familiarity with EMC Networker, EMC Data Domain, or any comparable back up technology.
  • Provide support to the help desk with escalated software questions and providing resolution as needed.
  • Manage the Firm’s Mobile Device Management systems (BES, ActiveSync, MaaS360).
  • Experience with setting up and managing Active Directory 2008 R2, domain controllers, attributes, ACLs, privileges, permissions.
  • Creates, modifies and deletes user accounts in accordance with established service level agreements.
  • Installs, operates and maintains server hardware, operating systems and other essential services and sub-systems within a fully virtualized VMware 5.x environment.
  • Experience with Cisco Unified Computing Systems (blades, fabrics, interconnects, servers).
  • Performs system and network administration including managing file systems, user accounts, printers and workstations.
  • Extensive experience in IT Network –Infrastructure concepts: DNS, DHCP, WINS, DFS.
  • Windows VB and PowerShell scripting experience related to managing server infrastructure is a plus.
  • Experience with set up and management of network monitoring tools: MS VMware, VCOPS, Shavlik or any comparable patch management system.
  • Solid understanding of Information Technology infrastructure/network components including, but not limited to, LAN/WAN, Network Load Balancing, Security devices, SAN/NAS and Linux/Enterprise Class OS.
  • Under the departments change management policies, performs system modifications, upgrades, and software updates as directed by the Operations Manager, Systems, Network or Security Engineers.
  • Monitors servers and services according to scheduled maintenance procedures. Performs scheduled diagnostics and maintenance.
  • On a rotating basis, provides after hour coverage to respond to server problems occurring either before or after support hours.
  • When requested, attends IT meetings and scheduled teleconferences.
  • Assume a lead role in many migration, upgrade and roll out projects in our global messaging environment.
  • Liaise between Firm management, sponsors, users and other IT personnel to communicate issues regarding overall operations status and strategy.
  • Other duties and projects as assigned.


Qualifications
  • BA/BS degree with an engineering or computer science focus preferred, or equivalent work experience required.
  • 5+ years related work experience preferably in a professional services environment.
  • MCSA or MCSE certification preferred.
  • Enterprise System Monitoring experience: 3 to 5 years (VMware VCOPS preferred).
  • Any Scripting experience a plus.
  • VMware Certified professional on vSphere 4 or higher preferred.
  • Excellent written, oral and interpersonal communications skills.   
  • Ability to conduct research into systems issues and products as required.
  • Ability to communicate ideas in both technical and user-friendly language.
  • Highly self-motivated and directed, with keen attention to detail.
  • Proven analytical and creative problem-solving abilities.
  • Able to prioritize and execute tasks in a high pressure environment.
  • Strong customer service orientation.
  • Experience working in a team-oriented , collaborative environment.
  • Highly self-motivated and directed, with keen attention to detail.
  • Proven analytical and creative problem-solving abilities.
  • Able to prioritize and execute tasks in a high pressure environment.
  • Strong customer service orientation.
  • Experience working in a team-oriented , collaborative environment.
  • Highly self-motivated and directed, with keen attention to detail.
  • Proven analytical and creative problem-solving abilities.
  • Able to prioritize and execute tasks in a high pressure environment.
  • Strong customer service orientation.
  • Experience working in a team-oriented , collaborative environment.


 
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