October 24, 2007

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Director of Information Governance and Records

Location: New York City, NY
Date Posted: 11-26-2018

The Director of Information Governance & Records Management will be responsible for planning, implementing, and supervising the Firm’s information governance and records management programs.  This strategic hire will oversee the full lifecycle management of physical and electronic records and information and provide Firm-wide direction to attorneys and staff.  This position will have oversight across all offices and will lead the functional areas of Records Management and Information Governance worldwide.

Duties and Accountabilities
  • Collaborate actively with key stakeholders in all Firm locations, including the Firm’s General Counsel, Risk Management Committee and Chief Knowledge Officer (and other Chiefs where applicable), to develop and implement the Firm’s information governance and records management global DPO program through policies and processes, budget and project management, and inter-department and practice group initiatives. 
  • Develop and implement a strategic program applying industry leading practices and methodologies to support the achievement of short- and long-term Firm-wide goals.
  • Develop, implement and enforce strategies and procedures to ensure security of records containing client and Firm information and particularly adequate confidentiality of such records
  • Ensure that the program and any resulting policies and procedures are comprehensive, covering the management of information assets in all formats, including hard-copy and electronic, and meeting all applicable statutory, regulatory, ethical, and privacy requirements in each jurisdiction.
  • Develop and implement a communications and outreach strategy to achieve awareness and integration of the program into Firm-wide operations.
  • Communicate program requirements and goals through education, coaching and change management strategies that increase user adoption and compliance. 
  • Monitor program effectiveness utilizing benchmarks to evaluate and improve
  • Report directly to CKO; direct people and programs to realize the Firm’s vision through strategic and business planning.
  • Lead or serve on related committees and advise senior executive management concerning various projects, policies and practices.
  • Supervise global Information Governance and Records Management operations, including managers and staff across the Firm. Extensive international travel will be required in the initial eighteen months.
  • Develop, implement and enforce strategies and procedures for segregating, locating and storing records of clients and the Firm.
  • Maintain functional oversight for various content management systems including the Firm’s document management system, records management system, and other key content repositories.
  • Develop, implement and enforce appropriate deadlines and means of document retention and disposal.
  • Develop and recommend to executive management strategies for improving, implementing and enforcing handling of client and administrative records at all stages of their lifecycle.
  • Work closely with IT senior management to optimize use of available information management technologies and to continuously improve adaptation of, and compliance with, these technologies by attorneys and staff across the Firm.
  • Prepare annual budget for relevant functional areas and monitor variances. 
  • Collaborate with the Procurement team to manage vendor relationships and identify opportunities to achieve cost efficiencies, audit and monitor invoices, and negotiate and review contracts as needed.
  • Motivate staff through leadership and training to maximize the potential of department personnel, creating a positive work environment.
  • Stay current with best industry practices and new developments in the area of information governance and records management. Participate in continuing education, research, networking, and professional and industry organizations to advance competencies.

  • Bachelor’s degree; Advanced degree or certification in information management is desired; Law degree preferred.
  • Minimum of ten years experience in the management of legal information and records in all media formats.
  • Previous management experience in a law firm, professional services or consulting firm in developing and implementing records management and information governance programs is highly desirable.
  • Availability to travel extensively during initial phase and travel regularly thereafter across all offices.
  • Excellent written and verbal communication skills.
  • Ability to manage and mediate conflict and communicate across all levels of management and staff.
  • Successful track-record of delegating responsibilities and supervising senior and junior subordinates.
  • Strong operations management and organizational leadership skills.
  • Comfort interfacing with technology teams regarding requirements and configuration issues.
  • High professional standards with a passion for quality.
  • Proficiency in a language such as German or French is desirable.
  • Familiarity with record management systems, such as LegalKey, is desirable.
  • Experience in implementing global policies in a multi-jurisdictional company or Firm
  • Knowledge of EU data protection regulations.

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