October 24, 2007

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Help Desk Technician

Location: New York, NY
Date Posted: 10-09-2018

  • Providing hardware and software technical assistance to the firm’s users.
  • Troubleshooting, support and provide general assistance to senior technical staff.
  • Setup video conferences to other firm offices as well as outside entities as requested.
  • Maintain inventory of firm technical equipment and supplies.
  • Rely on instructions and pre-established guidelines to perform the functions of the job.
  • Excellent written and verbal communication skills.
  • Ability to work effectively, both independently and in a collaborative team environment; must be self-motivated and self-driven.
  • Provide, on a rotating basis, after hours on-call coverage for end user support.
  • Experience with Microsoft Windows desktop environment, Computer desktop and laptop hardware repair and knowledge, Microsoft Office 2010/2013/2016 with particularly strong working knowledge of Outlook and Word, Adobe Acrobat, Smartphones and all mobile devices.
  • Legal specific software such Filesite, Worksite, Workshare, etc preferred.
  • Applicant needs to have strong interpersonal skills as well as good aptitude to learn new tasks quickly.
  • Law firm or professional service firm background a plus.

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